Last updated: 28 September 2026
These terms govern your use of the Trusted Wallet Android app and this website. They apply to customers in India. If you do not agree, do not create a profile and do not apply for a loan.
Agreement
By downloading the app, creating a profile, or using the website, you agree to these terms and to the Privacy Policy. A loan, if one is sanctioned, is governed by the loan agreement, key fact statement, and repayment schedule shown in the app before you accept. If those documents conflict with this website about the loan itself, the loan documents control. These terms still control use of the app and the website.
We may update these terms by posting a new version on this page with a new date. Continued use of the website or app after that date means you accept the updated website and app terms. A change here does not rewrite a loan contract you have already accepted.
Eligibility
You may apply only if you:
- are at least 18 years old;
- are a resident of India;
- have a valid PAN and a mobile number you control;
- have a bank account in your own name;
- can complete the KYC and other checks the app requests;
- are applying for yourself, not for another person, unless the app expressly allows a joint application.
For Gold Loan you must also be willing and able to pledge gold jewellery on the terms shown to you. Meeting this list lets you apply. It is not an approval.
The service
Trusted Wallet is a technology platform. It helps you submit an application for one of three products:
- Pro Loan, a personal loan for salaried and self-employed borrowers;
- Gold Loan, a loan secured by gold jewellery;
- Sky Loan, a higher-limit personal loan for eligible profiles.
We do not promise that a lending partner will sanction a loan, or that a particular amount, rate, or tenure will be offered. The lending partner is identified in the app before you accept. Downloading the Trusted Wallet app does not create a lender-borrower relationship.
Loan offers
If checks are completed, the app may show an offer. The offer states the principal, interest, fees, tenure, and the amount payable, or it links to a key fact statement that does. Read it. Your acceptance in the app, in the manner the screen describes, is your agreement to that loan with the lending partner. Until you accept, you have no obligation to take the loan, and the partner has no obligation to disburse it.
An offer can expire or change if your information changes, if a check fails, or if the time limit on the screen passes. We may decline to process an application that is incomplete or that we reasonably believe is fraudulent.
Charges and repayment
Interest and fees are not the same for every customer. Anything you read on this website, in a store listing, or in an advertisement is an invitation to apply, not a quoted rate. The figures on the offer you accept are the figures that apply to that loan.
You agree to repay on the dates and in the amounts in your repayment schedule. An approved amount is paid to the bank account you provide, after sanction. If you pay late, charges described in your loan documents can apply, and repayment behaviour may be reported to credit information companies. That report can affect later borrowing. Borrow only what you can repay.
Gold Loan
A Gold Loan is secured by gold jewellery you pledge. Valuation, the amount that may be advanced, storage, insurance if any, charges, and the conditions for release are described in the gold-loan documents before you pledge. Do not proceed if you do not agree to those terms. You confirm that you are entitled to pledge the jewellery and that it is not stolen or already encumbered. The jewellery is released according to those documents once the loan is closed as they require. Failure to repay can lead to the consequences those documents describe, which can include sale of the pledged gold.
Your responsibilities
You agree that the information and documents you submit are true, complete, and yours. You will update us if your mobile number, address, or bank account changes while an application or loan is open. You will keep one-time passwords and app access to yourself. You are responsible for activity on your profile that comes from your phone or your credentials, except where the activity resulted from a failure on our side.
Acceptable use
You will not:
- apply with another person’s identity or documents;
- use the app for an unlawful purpose;
- attempt to interfere with the app, its servers, or another customer’s data;
- copy, resell, or automate access to the service except through features we provide;
- upload malware or content you do not have a right to share.
Intellectual property
The Trusted Wallet name, shield logo, app screens, and website text belong to the operator of Trusted Wallet or its licensors. You receive a personal, limited, revocable licence to use the app for your own loan applications. You do not receive any other right in the brand or the software.
Privacy
Personal data is handled as described in the Privacy Policy. That policy is part of these terms. You can request account deletion as the policy explains. Deleting an account does not erase a repayment obligation on an open loan.
Disclaimers
The app and website are provided for applications and information. Eligibility tools give an indication based on the data available at that moment. They are not a sanction letter. We do not give investment, tax, or legal advice. Service can be interrupted for maintenance, for your network, or for events outside our reasonable control.
Limitation of liability
To the extent Indian law allows, we are not liable for indirect or consequential loss, or for a lending partner’s decision to approve or decline an application. Nothing in these terms limits a right that Indian law does not allow us to limit, including liability for fraud, or a statutory right you have as a consumer.
If we are liable for a failure of the platform, and the law allows a cap, our total liability to you for that platform failure is limited to the platform charges you paid us in the three months before the claim, or INR 5,000, whichever is higher. Interest, principal, and fees under a loan contract are governed by that contract and this cap does not rewrite them.
Suspension and ending access
We may suspend or close a profile if we reasonably believe these terms were broken, if KYC fails, if we suspect fraud, or if we are required to do so by law. We may also stop offering a product. Suspension of the app does not cancel an accepted loan. That loan continues under its own documents until it is closed.
Governing law
These terms are governed by the laws of India. Courts at the place of our registered office in India have jurisdiction, without affecting any mandatory forum the law gives you. Please use the grievance contact below before starting a formal proceeding, so we have a chance to resolve the issue.
Contact
- Service name
- Trusted Wallet
- Website
- trustedloop.co
- Support email
- support@trustedloop.co